The Xenovia platform is live: gateways go live in minutes →
Xenovia Labs
ProductCompany
Resources
Docs ↗Launch App

Xenovia Labs, Inc. Privacy Policy

Last updated on October 13, 2026

Xenovia Labs, Inc. (“Xenovia,” the “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you visit our website at www.xenovia.io (the “Site”), contact us or request a demo, or otherwise interact with us in connection with our marketing and sales activities (together with the Site, the “Services”). “Personal Information” means information that identifies, relates to, or could reasonably be linked to an identified or identifiable individual.

This Privacy Policy does not apply to data that our business customers submit to or process through the Xenovia platform, such as agent activity, policy decisions, and audit logs (“Customer Data”). We process Customer Data on behalf of our customers under our agreements with them, and those agreements govern how we handle it. If your information is included in Customer Data, please contact the relevant customer.

This Privacy Policy is part of our Terms of Use, available at www.xenovia.io/terms.

I. Information We Collect

We collect the following categories of Personal Information.

1. Information Collected Automatically

When you visit the Site, we and our service providers automatically collect information about your device and how you use the Site, including your IP address, approximate location derived from your IP address, browser type, operating system, device identifiers, referring and exit pages, pages viewed, links clicked, and the date and time of your visit.

We collect this information using cookies, pixels, and similar technologies. Cookies are small text files stored on your device. We use:

  • Strictly necessary cookies, which the Site needs to function, such as for security and load balancing; and
  • Analytics cookies, which help us understand how visitors use the Site.

2. Information You Provide to Us

We collect information you provide directly, such as when you submit a contact or demo request form, sign up for updates, email us, or meet with us at an event. This information may include your name, work email address, job title, company name, phone number, and the content of your messages to us.

3. Information from Third Parties

We may receive information about you from third parties, such as event organizers, business partners, and publicly available professional sources (for example, LinkedIn), and combine it with information we already have.

4. Children’s Privacy

The Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information from a child under 13, we will delete it promptly. If you believe we have collected such information, please contact us at support@xenovia.io.

II. How We Use and Share Information

How We Use Personal Information

We use Personal Information to:

  • operate, maintain, and secure the Site and Services;
  • respond to your inquiries and demo requests and communicate with you about our products;
  • send you marketing communications, subject to your right to opt out;
  • understand how visitors use the Site and improve our Site, products, and marketing;
  • detect, prevent, and address fraud, abuse, and security incidents; and
  • comply with legal obligations and enforce our Terms of Use.

We do not use Personal Information collected through the Services to train artificial intelligence or machine learning models.

How We Share Personal Information

We do not sell Personal Information or share it for cross-context behavioral advertising. We disclose Personal Information only as follows:

  • Service providers: vendors that perform services for us, such as hosting, analytics, email delivery, customer relationship management, and scheduling, under contracts that limit their use of the information to providing services to us;
  • Affiliates: companies under common control with Xenovia, which will use it consistent with this Privacy Policy;
  • Legal and safety: when we believe in good faith that disclosure is reasonably necessary to comply with law, legal process, or a governmental request; to enforce our Terms of Use; or to protect the rights, property, or safety of Xenovia, our users, or the public;
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, including during due diligence; and
  • Consent: with your consent or at your direction.

We may also use and disclose aggregated or de-identified information that cannot reasonably be used to identify you.

III. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee the security of your information. If you have an account, please keep your password confidential.

IV. Data Retention

We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it.

V. Your Privacy Choices and Rights

Marketing emails. You can opt out of marketing emails at any time by using the unsubscribe link in each email or by contacting us. We may still send you administrative messages, such as responses to your requests.

Cookies. You can manage cookies through your browser settings. We treat Global Privacy Control signals as a request to opt out of the sale or sharing of Personal Information where required by applicable law.

Access, correction, and deletion. Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or a portable copy of your Personal Information, and to opt out of certain processing, such as targeted advertising. To make a request, email us at support@xenovia.io. We will verify your request before responding, and we will not discriminate against you for exercising your rights. Where permitted by law, you may use an authorized agent to submit a request. If we deny your request, you may appeal by replying to our decision.

Individuals in the European Economic Area, the United Kingdom, and Switzerland. We process Personal Information on the following legal bases: to take steps at your request before entering into a contract; our legitimate interests in operating, securing, and marketing our business; your consent, such as for non-essential cookies, which you may withdraw at any time; and compliance with legal obligations. You may object to processing based on our legitimate interests, and you may lodge a complaint with your local data protection authority.

VI. International Data Transfers

We are based in the United States and have personnel in India. Your Personal Information may be processed in the United States, India, and other countries whose data protection laws may differ from those where you live. Where required, we use appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses.

VII. Links to Other Websites

The Site may contain links to third-party websites and services. We are not responsible for their privacy practices, and this Privacy Policy does not apply to them. We encourage you to read their privacy policies.

VIII. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on the Site with a new “Last Updated” date. Changes take effect when posted unless we say otherwise.

IX. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Xenovia Labs, Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713

Email: support@xenovia.io

Last Updated: This Privacy Policy was last updated on October 13, 2026.

Xenovia Labs

Runtime control for AI agents.

ProductProduct tour
DevelopersQuickstart · Docs ↗Launch App ↗
Company and trustCompanyResourcesContactSecurity questions
© 2026 Xenovia LabsTerms of UsePrivacy PolicyControl what your AI agents can do.